HELP DESK.
Supporting your employees efficiently and respectfully not only increases your organizations productivity, but also improves the communication between your staff and IT. Since we are an “Engineering First” MSP, this means your issue will be addressed by a truly qualified individual. No longer will your employees need to play the “Ticket Escalation Game”.
BACKUP & RECOVERY.
One of the most critical elements of true compliance is backing up of data. Not only are we backing up and reporting to our clients, we are performing test recoveries on a regular basis to ensure what we have backed up is actually usable. Our state-of-the-art backup solutions deliver performance and security.
IT SECURITY.
We have developed a framework which delivers tools and documented processes to your IT environment, we call it CyberWorks. Our program will cover everything your organization needs from analysis to remediation. As Cyber insurance pressures increase due to underwriters becoming more versed in the threats and countermeasures available to secure IT infrastructure, Puma can work with your insurance team to make sure what is implemented does not impact business and is scalable without impacting work flow.
INFRASTRUCTURE MANAGEMENT.
From physical and virtual servers to expansive WAN and LAN networks, we have you covered. With roots in infrastructure design and network deployment, we are an extremely versed engineering team.
OUR PEOPLE MAKE THE DIFFERENCE.
Collaboration, participation, and vision. Because of our Team First approach, our engineers love what they do and how they do it. By walking away from the traditional MSP model, we ensure happy employees and even happier customers!